We will happily provide an exchange or refund within 5 days of receipt (based on tracking information), provided that the item has not been worn or altered. In order to process a return or exchange you must first obtain a Return Authorization by email. Upon receipt of the returned merchandise and acceptance of the returned item a credit or refund will be issued.
We reserve the right to charge a 10.0% restocking fee and deduct shipping costs from the original and return shipment. Any international duties or other fees levied by either a government, shipping company or other third-party will be the responsibility of the customer.
When you ship any merchandise back to Oak & Oscar, please make sure to insure them for the full retail value as we cannot be held responsible for items lost or damaged in transit.
