Let’s be honest – all this legal stuff and fine print isn’t why we are in the watch business. Oak & Oscar was founded to bring seriously well designed, quality products to you folks and that’s what we intend to do. We’re here to back those products up with amazing customer service too – we’ll be there for you before, during and long after you purchase anything from us.
Got a question?
Changed your mind? Something wrong? Not a problem, we’ll sort it out. Shoot us an email and let us know what’s going on. We’re here to make sure you’re as happy with your watch as we are proud of it.
RETURNS & EXCHANGES
We will happily provide an exchange or refund within 5 days of receipt (based on tracking information), provided that the item has not been worn or altered. Custom items, or items altered in anyway by us, are nonrefundable. In order to process a return or exchange you must first obtain a Return Authorization by email. Upon receipt of the returned merchandise and acceptance of the returned item a credit or refund will be issued. We reserve the right to charge a 10.0% restocking fee and any additional transaction, shipping, duty or customs fees. For order cancellations, we reserve the right to charge a 3% credit card transaction fee (this fee is levied by the processing system and we have no control over it).
When you ship any merchandise back to Oak & Oscar, please make sure to insure them for the full retail value as we cannot be held responsible for items lost or damaged in transit.
PRE-ORDERS
Oak & Oscar requires payment in full for pre-orders. We’ll do out absolute best to keep everyone informed of any unexpected changes in production timeline. We’ve done our homework and are working with very reliable manufacturers and have very little reason to believe there will be any delays. Made a pre-order but changed your mind? Contact us and we’ll make it right.
All pre-orders will ship once the items are available.
For order cancellations, we reserve the right to charge a 3% credit card transaction fee (this fee is levied by the processing system and we have no control over it).
SHIPPING
We will ship all domestic watch orders via UPS and accessories via USPS and, when available, provide you with a tracking number. Don’t worry, we know the feeling of having an incoming watch and the need to incessantly hit “refresh” and won’t judge you.
For international orders, we will ship using UPS Worldwide Expedited or USPS, unless otherwise notified. Bottom line, we’ll get the merchandise to you via the best, safest and most timely method possible. Please note that customs is different in every country and that you may be charged additional tariffs and fees in addition to the shipping fee. Those fees are not determined, nor are they collected, by Oak & Oscar and are your responsibility.
We reserve the right to cancel any order based on shipping destination. Some locations, especially foreign, require costly shipping fees, insurance premiums and have excessive risk of loss or theft.
PAYMENT
We accept most credit cards including Visa, MasterCard, American Express, Discover and Diners Club. For in-person transactions, we accept the same cards as above and cash.
We also accept PayPal.
Sales tax will be added to all orders shipped within Illinois. We will happily ship out of state for any Illinois residents.
SITE TRANSACTIONS
We reserve the right to request further information for credit card processing on any order placed with us. We reserve the right to refuse any order placed by, in our judgment, fraudulent buyers or any unauthorized dealers, resellers and/or distributors.
COPYRIGHT AND PERMISSIONS
Please do not reuse or repurpose any images from the site or related marketing materials without the permission of Oak & Oscar. We’re pretty easy going folks so just reach out and ask!
WARRANTY
We stand by our products and offer a two year, limited warranty on the watches. This warranty does not cover leather goods, normal wear and tear or damage caused by accidents or negligence. This warranty is rendered void if work is carried out on the watch by persons who are not authorized to do so by Oak & Oscar.
Bottom line, if you've got an issue, send us an email and we'll sort it out.
The Way More Fun Fine Print: Spot Chase out in a bar, show him your Oak & Oscar watch, and the next round is on him!